For any technical questions, please use our Community Forum. It is reachable under www.forum.mybotshop.de

FAQ

If a custom offer is needed, please feel free to contact us any time and send us the following informations. Normally we answer to your mails within 24hrs, however mostly faster.

  • Invoice and Shipping adress
  • Product name, Item number and quantity
Usually we offer purchase on account for universities, research institutes and companies after proof of business registration.
If a product is marked with "Available now" but with a shipping time of more than 2-3 days, the product is still not in stock but was ordered and will be in stock soon. If you need a estimated delivery date, please feel free to get in touch.

Shipment

Mostly international orders will be shipped by Deutsche Post. It's a doughter company of DHL and usually parcels will be delivered within 7-10 days all over the world.

How to track your order

  1. Visit the following website: https://www.deutschepost.de/sendung/simpleQuery.html
  2. Add your tracking ID (e.g. RC31 000 000DE)
  3. Choose the date of the shipment

    Huge and heavy packages like a Turtlebot3 Plattform will be shipped by DHL.

    How to track your order

    1. Visit the following website: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
    2. Add your tracking ID (e.g. 3500000000)

    In case of getting a tracking ID like RC31 000 000DE please visit the FAQ "Deutsche Post"

    Contact